Privacy & Cookie Policy

Ultimate9® is committed to providing you with quality services.

Please read this Privacy Policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal information.

References to ‘Ultimate9’, ‘U9’, ‘we’ and ‘us’ include Ultimate9® and its related bodies corporate.

When we collect, hold, use and disclose your personal information and data, we will manage that information openly and transparently, and in compliance with our legal requirements as described in this policy

 

Changes to our Privacy Policy

Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy. This Privacy Policy was last updated on the date set forth above.

 

Why do we collect personal information?

We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to these primary purposes. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. You may unsubscribe from our mailing/marketing lists at any time by contacting us here.

 

What personal information do we collect about you?

We may collect personal information such as:

  • Your name, gender, address, email address, telephone number and details of products or services you have enquired about or purchased.
  • Shipping and billing address, credit or debit card number, verification number, and expiration date.
  • Demographic information, including gender and occupation, or special categories of personal data are not actively sought but may be submitted when you respond to an online job application or marketing survey. We will limit the information collected to only the minimum information required to complete your submission and is only processed with your explicit consent.
  • Log-in credentials for our user accounts.
  • Warranty registration and purchase history.
  • Vehicle information such as make, model, trim, registration and VIN (Vehicle Identification Number) details.
  • Information about your customer service history with us.

Any other information you choose to directly provide to us in connection with your use of our products or services.

For California residents, additional information regarding the categories of personal information we collect is found in the California Privacy Rights section below.

 

When do we collect personal information?

Any personal information we obtain is collected in many ways, most often directly from you, but in some cases, from third parties. The personal information we request is generally optional, but if you choose not to provide personal information to us, we may not be able to fulfil your request or provide you with the product or service you require. Sometimes, however, there are situations where we are required by law to collect certain personal information from you and, if this is the case, we will take reasonable steps to inform you of the law that imposes this requirement. We don’t guarantee website links or policy of authorised third parties.

When we collect, hold, use and disclose your personal information and data, we will manage that information openly and transparently, and in compliance with our legal requirements as described in this policy.

This Privacy Policy covers the information that we collect and use about you:

  • When you access and/use our websites on which this Privacy Policy is displayed, our mobile applications, physical products, software, or another online or mobile service that links to or otherwise presents this Privacy Policy to you.
  • When you contact us to request information or support in relation to our company, products or services (including about our brands, shares in our company, product quality, visiting our sites or employment opportunities).
  • Register to use our site and/or subscribe to any of our products (including our newsletters and marketing communications).
  • When you engage with our questionnaires, promotions, surveys or provide marketing responses to our engagement activities. Participate in discussion boards and/or other social media functions on our site, including reviews that you may submit about our products as well as entering into competition, promotion or surveys.
  • The information contained in records of communications and other interactions you have with us (including telephone, email and online and website chat functions).
  • If you have or had one of our products, information about the use of that product or your opinions about that product is recorded when you respond to a survey.
  • Correspond with us in relation to your account, our products you have purchased. (including post-sales support and warranties).
  • Report a problem with our site.

Any information provided to Ultimate9® from third parties is collected and stored by Ultimate9® on the basis that consent regarding disclosure has been provided to the third-party recipient and also Ultimate9®. Where requested, we will provide you with details of the third party who provided Ultimate9® with your information.

 

Promotional (Direct Marketing) Communication

We may use your personal information to send you updates (by email, text message, telephone or post) about our products, including exclusive offers, promotions or new products.

We will always treat your personal information with the utmost respect and never sell it to other organisations outside our group of companies for marketing purposes without your consent.

You retain the right to opt-out of direct marketing, and to object to profiling we carry out for direct marketing purposes, at any time. You can do this by contacting us using the details set out below. We may ask you to confirm or update your marketing preferences if you ask us to provide further products in the future, or if there are changes in the law, regulation, or the structure of our business. Note, however, that after you opt-out of promotional communications, we may still send you emails relating to the support, administration, and security of our products and services.

 

Online advertising

We may integrate third-party advertising platform technologies and services with the data we collect to serve relevant advertising content on the services and other applications you use. This process may use any of the data collected as set out in this Privacy Policy to deliver the targeted advertising.

These third-party partners may place cookies and other auto tracking technologies as part of their service. There may be occasions when we supply our customer information (such as email addresses) to service providers, who may combine the data provided by us with cookies and other tracking data in an anonymised way (e.g. hashed matching) to enhance their service provision.

 

Information we collect through automated technologies

We use automated technologies to gather data when you use our products. This data is processed both by us and third-party service providers using technologies including (but not limited to) cookies, web analytics and beacons.

As part of the automated collection of data, we and our third-party service providers may use server logs, cookies, web beacons, Google Analytics, Facebook ads and other similar technologies.

 

Websites

We automatically collect the following information about visitors to our site:

  • Date/time of visit
  • Pages visited, including the last page visited before the visitor exits the site
  • Time spent on each page of the site
  • Referring site details – the URL through which the user came to the site and the search terms used by the visitor to find the site
  • Type of web browser used by the visitor
  • The visitor’s operating system

 

Information we collect from social media platforms

If you like or follow posts on social media or post to our feeds (including Twitter, Instagram and Facebook, among others) then we may collect information about your accounts such as name, username, email address and content relevant to our products.

 

Why do we collect your personal information, and what do we do with it?

The table below explains what we use (process) your personal information for and our reasons for doing so:

What We Use Your Personal Information For Our Reasons
To provide product and/or related information to you.

We collect, use and disclose your personal information to carry on our business; to provide, administer, improve and personalize our products and services; to identify and interact with you; to let you know about other products and services which might interest you; to assess and improve the quality of our products and services; to protect our lawful interests; to deal with your concerns and inquiries; and to assist us generally in managing transactions with you, suppliers, consumers and others.

For the performance of our contract with you or to take steps at your request before entering into a contract.

To comply with our legal and regulatory obligations.

Ultimate9® may exchange your personal information within the Ultimate9® group, and may also disclose your personal information to our distributors, jobbers, resellers, licensees and other third parties.

For the purposes of those parties providing services to us or performing business services or functions on our behalf.

Circumstances may arise where we are required to disclose your personal information to third parties such as if the disclosure is required by the applicable law.

We may also disclose your personal information in corporate transactions involving the transfer of all or part of our assets (including our associated customer lists containing your personal information) or business or in a corporate restructure.

We may also exchange information with other Ultimate9® entities and with our service providers including our print service providers, call centres and mail houses, advertising agencies, accountants, auditors and lawyers, credit reporting and collection agencies, and providers of archival, banking, payment, data processing, data analysis, information broking, research, investigation, website and technology services. We may also disclose your personal information to market research agencies, who may contact you in a similar manner to conduct market research in relation to products and services you have acquired from or are offered by Ultimate9® and related matters (unless or until you tell us not to).

To prevent and detect fraud against you or us. For our legitimate interests or those of a third party, that is, to minimize fraud that could be damaging for us and you.
Conducting checks to identify you and verify your identity. Screening for financial and other sanctions or embargoes. Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business. To comply with our legal and regulatory obligations.
Gathering and providing information required by or relating to inquiries or investigations by regulatory bodies. To comply with our legal and regulatory obligations.
Statistical analysis to help us manage our site and/or business: for example, in relation to a customer base, product range or other efficiency measures. For our legitimate interests or those of a third party: that is, to be as efficient as we can so we can deliver the best service for you at the best price.
Preventing unauthorized access and modifications to our site and/or systems.

For our legitimate interests or those of a third party- that is, to prevent and detect criminal activity that could be damaging for us and for you.


To comply with our legal and regulatory obligations.

Updating and enhancing customer records.

For the performance of our contract with you or to take steps at your request before entering into a contract.

To comply with our legal and regulatory obligations.

For our legitimate interests or those of a third party. For example, making sure that we can keep in touch with our customers about existing orders and new products.

Marketing our products and, where agreed, those products of selected third parties to:

  • existing and former customers;
  • third parties who have previously expressed an interest in our Products;
  • third parties with whom we have had no previous dealings.
For our legitimate interests or those of a third party, for example, to promote our business to existing and former customers.
Credit reference checks via external credit reference agencies. For our legitimate interests or those of a third party – that is, to ensure our customers are likely to be able to pay for our products and services.
Administering, managing and maintaining your accounts and/or subscriptions with us.

For the performance of our contract with you or to take steps at your request before entering into a contract.

For our legitimate interests or those of a third party- that is, to be as efficient as we can so we can deliver the best service for you at the best price.

Corresponding with you in relation to your account, our products you have purchased (including post-sales support and warranties).

For the performance of our contract with you or to take steps at your request before entering into a contract

For our legitimate interests or those of a third party – that is, to be as efficient as we can so we can deliver the best service for you at the best price.

Notifying you about changes to our products and/or our site.

For the performance of our contract with you or to take steps at your request before entering into a contract

For our legitimate interests or those of a third party, that is, to be as efficient as we can so we can deliver the best service for you at the best price.

Customizing our products to provide more personalized content. For our legitimate interests or those of a third party, that is, to be as efficient as we can so we can deliver the best service for you at the best price.
Measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. For our legitimate interests or those of a third party – that is, to be as efficient as we can so we can deliver the best service for you at the best price.

 

Please Note: we may process your personal data for more than one reason (lawful ground) depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific reason, we are processing your personal data where more than one reason has been set out in the table above.

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out in this policy.

 

Storage and Security

We may hold your personal information in electronic formats or in hard copy. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have instigated physical, electronic and managerial procedures to safeguard and secure the information we collect. However, we cannot guarantee that the information you submit to us will be unobtainable by an unauthorised party

We retain your personal information as long as necessary to fulfil the purposes outlined in this Policy unless a longer retention period is required or allowed by law. To determine the period for which your personal information will be retained, Ultimate9® considers criteria such as: 

  1. the nature of our relationship with you and the types of products, or services we have provided to you, or you have requested
  2. the sensitivity of the information and the purposes for which it was collected
  3. the nature and timing of your interactions with us (including with our websites, communications, etc.)
  4. any applicable legal or contractual requirements to retain information for a certain period of time, including any retention obligations related to actual or potential litigation or government investigations
  5. the impact on our products and services we provide if the relevant information were deleted.

Where personal information collected by Ultimate9® is no longer required for any purpose for which it was collected, Ultimate9® will take reasonable steps to destroy or permanently de-identify such personal information.

In the event of a breach of our systems that involves the disclosure of your information without your consent, Ultimate9® will notify you in accordance with our legal obligations under the applicable law.

Due to its nature, the transmission of information via the internet is not completely secure. Although we will protect your personal data in accordance with this policy, we cannot guarantee the security of any data transmitted to our websites and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.

 

International data transfers

Personal data of our European Economic Area (EEA) users may be transferred outside the EEA to countries that may not have data protection rules that require the same level of protection, but we will make sure that there are appropriate mechanisms and controls in place to protect your data.

 

California Privacy Rights

This section of the Privacy Policy applies if you are an eligible California resident and supplements the information in the Privacy Policy. The California Consumer Privacy Act (CCPA) provides you with special rights with respect to our collection and use of your personal information over the past twelve months. This California Privacy Rights section supplements this Privacy Policy and applies solely to eligible residents of California as of January 1, 2020.

 

Sales of Personal Information

We have not sold your personal information for monetary or other valuable consideration in the 12 months prior to the date of this Privacy Policy, and we will not sell your personal information without advance notice.  If we change our practices regarding the sales of personal information, we will notify you by updating this Privacy Policy.  Furthermore, we do not sell the personal information of minors under 16 years of age without affirmative authorisation.

 

Access to Personal Information
Access to Personal Information

You may access the personal information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us here.

 

Your rights under the CCPA

You have certain choices and rights regarding our use and disclosure of your personal information which you can exercise free of charge:

Access

You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected in the past 12 months. This may include:

  • The categories and specific pieces of personal information we have collected about you
  • The categories of sources from which we have collected the personal information
  • The business of commercial purpose for which we have collectorate or sold the personal information
  • The categories of third parties with whom we shared the personal information
  • The categories of personal information about you that we sold or disclosed that information for a business purpose
Deletion Subject to exceptions under the CCPA, you have the right to request that we delete certain personal information we have collected from you.
Opt-Out of Sale You have the right to opt-out of the sale of your personal information.
Shine the Light Request You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

 

Please note that most of these rights are not absolute, and our response may be limited as permitted by the CCPA. For example:

  • Requests to exercise these rights are subject to our ability to reasonably verify your identity and request in light of the personal information relevant to the request and the requirements in the CCPA. Please note that we may ask for additional information to verify your request before responding to it.
  • The right to have personal information deleted is subject to a number of exceptions set out in the CCPA, such as when we need to maintain the information to provide products or services you requested, or to comply with our legal obligations.

California residents also have the right, as set out in the CCPA, to not be discriminated against for exercising their rights under the CCPA.

 

Information

Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. During the 12-month period prior to the effective date of this Policy, we may have collected the following categories of personal information about you.

  • Identifiers: This category may include: name, postal address, unique personal identifiers, online identifiers, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers. Under the CCPA, “unique identifiers” or “unique personal identifier” means a persistent identifier that can be used to recognise a consumer, a family, or a device that is linked to a consumer or family, over time and across different services, including, but not limited to, a device identifier; an Internet Protocol address; cookies, beacons, pixel tags, mobile ad identifiers, or similar technology; customer number, unique pseudonym, or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device.
  • Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)): This category may include: name, signature, Social Security number, physical characteristics, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education or employment information, financial account numbers, medical information, or health insurance information.
  • Protected classification characteristics under California or federal law: This category may include: age, race, colour, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex and gender information, veteran or military status, or genetic information.
  • Commercial information: This category may include: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Biometric information: This category may include: imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
  • Internet or other electronic network activity information: This category may include: browsing history, search history, and information regarding interactions with an Internet Web site, application, or advertisement.
  • Geolocation data: This category may include: physical location or movements.
  • Sensory data: This category may include: audio, electronic, visual, thermal, olfactory, or similar information.
  • Professional or employment-related information: This category may include: current or past job history or performance evaluations.
  • Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)): This category may include: education records directly related to a student maintained by an educational institution or party acting on its behalf (e.g., grades and transcripts).
  • Inferences drawn from other personal information: This category may include: inferences drawn from the above information that may reflect your preferences, characteristics, predispositions, behaviour, attitudes, or similar behavioural information.

Please Note: some of the categories of personal information described in the CCPA overlap with each other; for instance, your name is both an Identifier and a type of data described in Cal. Civil Code 1798.80(e).

Personal information does not include publicly available information from government records or any de-identified or aggregated consumer information. In addition, the CCPA excludes the following from its scope: health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; and personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

Ultimate9® obtains the categories of personal information listed above directly from you (for example, from forms you complete or products and services you purchase) and/or indirectly from you (for example, from observing your actions on our website).


Children: we do not intentionally collect information from children under the age of 13, or the relevant minimum age under applicable local law. The website is not directed to or intended to be used by children under the age of 13, and we request that children under the age of 13 not provide personal information through the websites.

 

UK and EEA users

The EU General Data Protection Regulation (GDPR) provides certain rights regarding the processing of personal data of EU/EEA data subjects.  This section of the Privacy Policy applies if you are in a country that is a member of the European Union or EEA, and supplements the information in the Privacy Policy.

We collect and process your personal data for the purposes set out in this Privacy Policy.  Our legal basis to process personal data includes processing that is: 

  1. necessary to comply with legal requirements (for example, where we have a legal or regulatory obligation or to defend claims)

    and/or

  2. necessary for our legitimate interests (for example, to improve our website). We also process personal data on the lawful basis that it is necessary for Ultimate9®’s legitimate business interests, which may include: providing, improving, developing, and promoting our products, services, and website; communicating with and otherwise managing our relationship with you; enhancing the safety and security of our products, services, websites, employees, and others; and protecting our business partners from wrongful conduct.

Ultimate9® is the data controller for the processing of your personal data, as defined under the GDPR, collected by Ultimate9®.

You have the following rights, which you can exercise free of charge:

Access The right to be provided with a copy of your personal information (the right of access).
Rectification The right to require us to correct any mistakes in your personal information.
To be forgotten The right to require us to delete your personal information in certain situations.
Restriction of processing The right to require us to restrict processing of your personal information in certain circumstances for example, if you contest the accuracy of the data.
Data portability The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations.
To object

The right to object:

at any time to your personal information being processed for direct marketing (including profiling);

in certain other situations to our continued processing of your personal information – for example, processing carried out for the purpose of our legitimate interests

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you.

 

What types of cookies do we use?

There are four main types:

  • Website functionality cookies – these allow you to navigate the site and use our features, such as “Add to Cart”;
  • Website analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience;
  • Customer preference cookies – when you're browsing or shopping on our website(s), these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you; and
  • Targeting or advertising cookies – these are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

 

Why do we use cookies?

Cookies help provide additional functionality to our website(s) and help us analyse site usage more accurately. We use information collected from cookies to better understand, customise and improve user experience with our websites, services and offerings, as well as to manage our advertising. For instance, our server may set a cookie that keeps you from having to enter a password more than once during a visit to one of our websites. Also, we may use web analytics services that leverage cookies to help us to understand how visitors engage with and navigate our site (e.g. how and when pages in a site are visited and
by how many visitors).


Cookies also help us provide website visitors with a more personalised, customised and relevant experience by delivering content and functionality based on individual preferences and interests. If you have provided us with personal information (e.g. through a registration), we may associate this personal information with information gathered through cookies.

 

List of website functionality cookies we collect

The table below lists the cookies we collect and what information they store.

 

Cookie Name Cookie Description
FORM_KEY

Stores randomly generated keys used to prevent forged requests.

PHPSESSID

Your session ID on the server.

GUEST-VIEW

Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history, if you have asked for this.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_ COOKIE

Indicates whether a customer allowed to
use cookies.

MAGE-CACHE-SESSID 

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION

Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT

Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS

Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION

Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY

Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION

Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE

Facilitates translation of content to other languages.

 

Cookies and Google Analytics

In some cases, the third-party service providers we work with may use cookies to support our digital marketing initiatives.

We use Google Analytics Services, provided by Google, Inc. (Google). Google uses cookies and similar technologies to analyse overall trends and help us to understand how users use a website, how we can improve our websites and guarantee their security and continued proper functioning.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

Google will not associate your IP address with any other data held by Google.

For more information about the processing of data about you by Google, see Google's Privacy Policy. You can prevent data being used by Google Analytics by downloading and installing the Google Opt-Out Browser Add On provided by Google. For more information about the cookies used by Google, see Google Analytics Cookie Usage page.

 

Cookies and Third-Party Advertising Partners

Ultimate9 may allow Third-Party advertising partners to set tracking tools (e.g., cookies) to collect information regarding your activities (e.g., your IP address, page(s) visited, time of day). We may also share such anonymised information as well as selected Personal Information (such as demographic information and past purchase history) we have collected with Third-Party advertising partners.

These advertising partners may use this information (and similar information collected from other websites) for purposes of delivering targeted advertisements to you when you visit non-Ultimate9 related websites. This practice is commonly referred to as "interest-based advertising" or "online behavioural advertising." We may allow access to other data collected by the Site to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.


For more information about the processing of data about you by Meta: https://www.facebook.com/privacy/policy/

 

How to manage cookies

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies or to notify you each time a cookie is sent to your browser.

If your browser is set to reject cookies, websites that are cookie-enabled will not recognise you when you return to the website, and some website functionality may be lost.

The “Help” section of your browser may tell you how to prevent your browser from accepting cookies.

 

Cookies and Personal Information

In all cases in which cookies are used, the cookie will not collect personal information except with your explicit permission. For full information on how we use and handle your data, please refer to our ‘Privacy Policy’ and our ‘GDPR Compliance Notice (if you are an EU resident).

 

Contact us:

Any requests are to be made in writing and directed to the Ultimate9® appointed representative, details of which are included below.

Any complaints regarding the use and disclosure of your information by Ultimate9® should also be directed to the nominated representative, specifying details of your complaint. The representative will endeavour to respond to your complaint as soon as reasonably practicable, and within the provided timeframes as required by the applicable legal regulations.

California residents may submit CCPA requests to know (access) and requests to delete their personal information by contacting us here.

When contacting Ultimate9®, please:

  • provide enough information to identify you, for example, your full name, address and customer or invoice/order number;

  • provide proof of your identity and address (a copy of your driving license or passport and a recent utility etc); and

  • let us know what right you want to exercise and the information to which your request relates.

 

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