Shipping Policy

Thank you for shopping at Ultimate9®.


Order processing

At Ultimate9, we pride ourselves on our quick service.
If you place your order before 3 pm, Monday - Friday, we endeavour to fulfil and dispatch your order the same day.

Orders placed over a weekend will be processed the following business day.

*Delays in order processing may occur around public holidays.


Domestic shipping

We utilise DHL Express for services to USA & Canada. Tracking information for DHL Express orders can be found on the invoice sent after an order is processed.

In most cases, orders will arrive within 3-5 business days.

*Delivery time estimates are provided by couriers. Delays may occur due to peak periods and a number of other factors.


Orders without tracking

Some smaller products, when ordered individually, will be sent via a regular mailing service, which is an untracked service.

Orders dispatched using this method will have their tracking details updated to reflect this using terms such as "Envelope" for the tracking information.


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